14-Day Satisfaction Guarantee
At Piguet Replica, we are committed to ensuring your satisfaction with your purchase. To provide peace of mind, we offer a rock-solid 14-day Satisfaction Guarantee on all our products.
Terms of Returns
To be eligible for a return, the following conditions must be met:
- The watch must be in the same condition as when you received it: unworn, unused, and with all original tags and packaging.
- You must provide the receipt or proof of purchase.
When Can You Return an Item?
Returns are only accepted under the following circumstances:
- Damaged or defective watch received.
- Incorrect item received (e.g., wrong model or color).
We take care to provide accurate images, details, and videos of our products, and we do not accept returns outside these scenarios. However, we do consider exceptional cases on a case-by-case basis.
If the watch is functioning properly and matches the description we provided, no return or refund will be accepted.
When Will Your Refund Be Processed?
Once we have received and inspected your return, we will notify you about the approval or rejection of your refund. If your refund is approved, it will be credited to your original payment method. Please note, it may take 3-7 days for your bank or credit card company to process and post the refund.
Who Pays for Return Shipping?
The buyer is responsible for the shipping charges when returning an item. However, in the case of an exchange, Piguet Replica will cover all shipping costs to send the correct item back to you.
How to Initiate a Return or Refund?
To request a return, please reach out to our 24/7 customer support team. If we are unable to connect with you immediately, kindly leave us an email, and we will get back to you as soon as possible.
Customer Satisfaction Is Our Priority
We value every customer and strive to resolve any issues to your satisfaction.
PayPal Payments:
- Contact Us First: If you have any issues with your order, please contact us first to discuss possible solutions before opening a dispute.
- PayPal Purchase Protection: While PayPal offers purchase protection, it does not cover counterfeit items. If you encounter any issues with your purchase, contacting us directly for resolution is the best course of action to ensure a positive outcome for both parties.
- Do Not Mention “Replica” Items: If you purchased a replica watch, please refrain from mentioning this when opening a dispute with PayPal. Instead, please state that you purchased a genuine item.
At Piguet Replica, customer satisfaction is indispensable, and we’re here to ensure your experience is as smooth and hassle-free as possible.